FAQ

FAQ

We want scheduling your Austin home cleaning to be as easy as possible. So click “book now” in the header or give us a call us at (512) 706-9717.

Easy! Just input your zip code on Book Now page to see if we service your area. We provide house cleaning services in Austin, Buda, Kyle, San Marcos, Georgetown, Leander, Cedar Park, Lakeway and Dripping Springs.

No worries! You can reschedule your home cleaning by either giving us a call or text at (512) 706-9717 or going into your online portal. Make sure to reschedule by 3:00pm the day before your cleaning to avoid a rescheduling fee.

 

We only charge fees if we have to and it’s done to protect our cleaners. We reserve a time especially for you so please make any schedule changes by 3pm the day before to avoid incurring a $75 late cancellation fee.

 

Because we clean many homes throughout the day it’s impossible for us to know exactly how long each home cleaning will take. That’s why we give a window of time instead of a specific appointment time. However, if you ever have specific scheduling needs for your Austin house cleaning needs just reach out to us and we will do our best to make it work!

 

For sure! We always make every effort to have the same cleaners clean your home. Sometimes there are extenuating circumstances (like illness, vacations or days off) so we can’t guarantee it.

 

In the very rare situation that the home is not as described we reserve the right to adjust your cleaning quote. However you will be informed about it within 15 minutes of our arrival and we will always discuss it before proceeding.

 

Nope! You can be at home to let our cleaners in, hide a key, or give us a lockbox code to keep on file.

 

We provide all of our own supplies and equipment. If you would like us to use any of your items please let us know beforehand when booking.

 

It’s not required but it always helps make for a better cleaning service if the floors and counters are free of clutter. If you could pick up clothing, toys, and other household items prior to the clean that would be great.

  

If we are unable to enter your home for any reason, we will wait for 30 minutes. After that, your appointment will be cancelled and a $75 lockout fee will be assessed.

 

The home must be completely empty for us to do a proper move in/ move out clean. We also need electricity and water to clean, so please ensure the utilities are still on. Any personal items that are left behind will not be thrown away (unless previously discussed when booking).

 

We love pets but sometimes it can be hard to clean around them. If it’s possible it to keep them outside or in a separate room it would be helpful. 

 

Our cleaners will not clean blood, feces, vomit, or urine or remove any dead rodents (yes it’s happened!) unless previously discussed. If biohazard items have been found there may be additional fees.

 

We charge all credit cards after the cleaning is finished. A hold will be placed on the card the morning of the cleaning to ensure payment is set up properly.

 

Of course! Tipping is not expected but our cleaners greatly appreciate it. You can either add a tip in our customer portal or call us at (512) 706-9717 and we can do it for you.

 

We offer our 100% satisfaction guarantee. If we have missed anything we should have cleaned, give us a call within 24 hours of the clean and we will make it right. Our fix-it visit must be done within two days of the initial service.

 

  1. If you do not let the cleaners have the necessary time needed to finish the clean.
  2. If you do not contact us within 24 hours of your cleaning to let us know what was missed.
  3. If there are other service providers working in your home during the scheduled clean such as painters, electricians, handymen, plumbers, carpet cleaners, etc. to ensure our work, we must be the only service providers at your home during our cleaning.